Thank you for playing Virtual Jigsaw! We hope you have as much fun playing it as we did making it. Troubleshooting IF YOU HAVE TROUBLE... 1. Why doesn’t Virtual Jigsaw run on my computer? Virtual Jigsaw requires that your computer be an IBM compatible 486 or greater, running Windows 95 or Windows NT with these minimum requirements: - 8 MB RAM - a mouse - an SVGA video card with 256 colors (640x480) - a double-speed (or faster) CD ROM drive Note: Virtual Jigsaw does not require a sound card. Virtual Jigsaw will run best with at least 16 MB of memory and will sound best with a 16-bit sound card. 2. Why does Virtual Jigsaw take so long to load on my computer? Virtual Jigsaw did not find certain system files on your computer, so it has to access its own copies of these files from the CD, which takes significantly longer. To remedy this, you can install these system files on your computer by running VJSYSTEM.EXE from your Virtual Jigsaw CDROM: - open the VJMaster\core folder (if running Master Pieces) or - open the VJPhoto\core folder (if running Photo Gallery) - double-click on VJSYSTEM.EXE This will copy files from the CD to your hard disk, improving load time. If the system files are on your computer already but are out of date, the copy process will NOT replace your files and load time will not change. You should close any applications that are running before you launch VJSYSTEM.EXE. If any of the files are currently being used by other applications you will not be able to replace them. 3. Why doesn’t Virtual Jigsaw sound better on my computer? If the volume or the fidelity of the music or other sounds seems inadequate, then you probably need to upgrade the driver for your sound card. Virtual Jigsaw requires 32-bit Windows 95 drivers for sound cards. Here is a list of vendors of popular sound cards with contact information: Acer America 2641 Orchard Pkwy. San Jose CA 95134 Corporate Contact: 408-432-6200 Technical Support: 800-445-6495 Technical Support fax: 408-922-2933 www.acer.com AST Research, Inc. 16215 Alton Pkwy. PO Box 57005 Irvine CA 92619 Corporate Contact: 714-727-4141 Technical Support: 800-727-1278 Technical Support Fax: 714-727-9355 www.ast.com Creative Labs 1901 McCarthy Blvd. Milpitas CA 95035 Corporate Contact: 408-428-6600 Technical Support 405-742-6622 Technical Support Fax: 405-742-6633 www.creativelabs.com Diamond Multimedia Systems 2880 Junction Ave. San Jose CA 95134-1922 Corporate Contact: 408-325-7000 Technical Support: 408-325-7100 Technical Support Fax: 408-325-7171 www.diamondmm.com ENSONIQ Corp. 155 Great Valley Pkwy. Malvern PA 19355-0735 Corporate Contact: 610-647-3930 Technical Support: 800-942-0096 Technical Support Fax: 800-257-1439 www.ensoniq.com Everex Systems, Inc. 5020 Brandin Ct Fremont CA 94538 Corporate Contact: 800-821-0806 Technical Support: 510-498-4411 Technical Support Fax: 510-683-2186 www.everex.com IBM Corp. Rt. 100 PO Box 100 Somers NY 10589 Corporate Contact: 800-436-7658 Technical Support: 800-772-2227 www.ibm.com NEC Technologies, Inc. 1255 Michael dr. Wood Dale IL 60191 Corporate Contact: 800-366-0476 Technical Support: 800-325-5500 Technical Support Fax: 508-264-8673 www.nec.com Reveal Computer Products, Inc. 6045 Variel Ave. Woodland Hills CA 91367 Corporate Contact: 800-326-2222 Technical Support: 818-702-6564 Technical Support Fax: 818-340-9957 www.reveal.com TeleVideo Systems, Inc. 2345 Harris Way San Jose CA 95131-1413 Corporate Contact: 800-835-3228 Technical Support: 800-835-3228 www.televideoinc.com Turtle Beach Systems 52 Grumbacher Rd. York PA 17402 Corporate Contact: 717-767-0200 Technical Support: 717-764-5265 Technical Support Fax: 717-767-6033 www.tbeach.com 4. Virtual Jigsaw sounds fine; how do I make it LOOK better on my computer? We recommend running Virtual Jigsaw in High Color or True Color, with a Desktop area of 800 by 600 pixels or greater. IF YOU ARE STILL PUZZLED... Please contact SouthPeak Interactive's Technical Support team: Email: VJSupport@southpeak.com Phone: 919-677-9775 9 am to 5 pm Eastern time We will be able to help you more quickly if you have the following information available when you contact us: - The brand name of your computer - The type of CPU and its operating speed (e.g. 486-66mhz; Pentium-75mhz) - The operating system and version (e.g.. Windows 95; Windows NT 4.0) - The amount of RAM in your computer - The brand name and model of sound card in your computer - The brand name and model of video card in your computer